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Frequently Asked Questions

Ordering & Returning

Absolutely. We are available from 8:00am-5:00pm (BST), and will happily process your order over the telephone if you’d prefer to place it this way. You will be asked for payment details, so please have these ready.
If you would like us to change the billing address on your order, please email support@mrsbowtie.com asking to have these details changed. Please include your full name, order number and the correct billing address.

If you need to change your shipping address, you will need contact us by email (support@mrsbowtie.com), telephone ( 855-899-8060) or LiveChat via MrsBowTie.com, where we will need to cancel your order and place your order again with the correct shipping address. This will be processed as an exchange to avoid taking payment details again.
It may be possible to amend your order if requested early enough. Whether this is swapping an item, removing an item or choosing a different style, you should contact Customer Services as soon as possible on  855-899-8060 or at support@mrsbowtie.com (please note our opening times).

Upon placing your order and the payment process being completed, you should automatically receive a confirmation email from us. Should you not receive this, please be sure to check your Spam/Junk mail folders in case it has been delivered here in error.

If you still do not see a confirmation email from us, please contact Customer Services on

855-899-8060 or at support@mrsbowtie.com.

We’re sorry you’d like to return your item, but understand sometimes it just isn’t what you’re looking for on this occasion. We will happily accept items back for a refund or exchange, but we ask that you first read out Returns Policy (we know it’s boring, but it will explain a lot).

If you are happy that you comply with the conditions outlined within this, please complete the Returns Request Form included in the webpage and submit it to us. We will then authorise the request and send further instructions on where to return the goods to.

Items can be returned for a refund, or store credit. Unfortunately, due to the extensive range of products we have, we don't offer exchanges. Please visit our Returns page to understand how to return items.

We please ask that you read our Returns Policy before proceeding with this request, to fully understand the restrictions and process.

Unfortunately, we cannot fulfil this request. The packaging is essential to ensure that the product remains undamaged from the time it leaves us to the time it reaches you. Couriers will not accept responsibility for any damage caused during transit, and we never want our customers to receive items that aren’t in the same amazing condition they left us in.

For this reason, all products being returned must be returned in their original packaging. If we receive items for a refund without their original packaging, we withhold the right to refuse a refund based on disregard for our Returns Policy.


Shipping

Absolutely! We have a lot of customers all around the world, however you'll need to visit our international store in order to ship elsewhere.

You will receive a despatch notification when your order has left our packing department and begun its journey to you. If you have not received this, please check you Junk/Spam emails to check it has not mistakenly been added here.

If you still can’t see the email, please contact Customer Services on 855-899-8060 or at support@mrsbowtie.com.

All our orders ship with FedEx on a priority service.

This all depends on what delivery option you’ve selected. Your order will always been despatched in accordance with your delivery option, and any delays incurred by the courier are out of our control.

As we work from Monday-Friday, orders are not processed or fulfilled over the weekend.


Products

Yes, we do. At a cost of $1.00 per swatch, you are able to purchase as many swatches as you like to colour-match the products or check the fabric. On each product you should find the option that says “Fabric Sample” that you can purchase like a regular order.
Some styles of our products are priced slightly higher than the standard product, and this can be for a number of reasons. Usually this is because a certain style may require more fabric, more time or more detail to manufacture.

At Mrs Bow Tie, most of our pocket squares come pre-folded. This means that we fold the fabric into the requested shape and sew it into a cardboard slip to hold its position. The card then neatly slides into the pocket of a jacket or blazer, with the fabric fold showing.

Most of our customers love this timesaving design, which allows them to have the perfectly folded pocket square without anyone knowing they haven’t done it themselves, but many others still prefer to try themselves. If so, you should purchase a handkerchief/unfolded pocket square, which is loose fabric.

An unfolded pocket square is essentially a handkerchief. As our pocket squares usually come pre-folded in cardboard, we refer to our handkerchiefs as unfolded pocket squares.
Our handkerchiefs measure 30cm x 30cm (11.8 inches x 11.8 inches).

It is rare that we can’t provide a pocket square to match your bow tie, so this may be an error on the website or we may not have updated that page yet. In some cases, the pattern you’d like may not be available in the fold of pocket square you’d like, and this is usually due to a manufacturing complication.

If you have more questions or need assistance, please call Customer Services on 855-899-8060.


General Enquiries

While we have a number of stores across the world that stock Mrs Bow Tie, we don’t have a shop that you can visit as we are exclusively an online brand.
Absolutely. Based in Hampshire, in the South of England, our team of skilled staff make all of our ties, bow ties, and pocket squares from a piece of fabric to the finished product. Even our packaging is made in England!

We do offer discounts on high value orders: 10% off orders over $200 (use coupon K6BRVF0AG1AD) 15% off orders over $400 (use coupon A24S66GFFGG2) Alternatively, we regularly run promotions, discounts, and competitions on our social media accounts. Like us on Facebook (www.facebook.com/MrsBowTieUK) to be kept updated on the latest offers.
For all media, public relations and advertising enquiries, please contact our Marketing Manager at the following email address: christopher@threadster.co.uk.
For all wholesale enquiries, please contact enquiries@threadster.co.uk with full details about your company/brand/organisation and the type of whole sale order you’re looking to place.

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Size Guides

Bow Tie Styles


Standard

standard shape

This bow tie is available either as a pre-tie (fixed to maintain the shape) or self-tie.

Approx. Bow Size:
Height: 5.5cm x Width: 11.5cm 
Pre-Tie Strap Length:
Longest: 48cm | Shortest: 30cm
Self-Tie Length:
Longest: 50cm | Shortest: 35cm

Large

large shape

This bow tie is available either as a pre-tie (fixed to maintain the shape) or self-tie.

Approx. Bow Size:
Height: 7cm x Width: 12.5cm 
Pre-Tie Strap Length:
Longest: 48cm | Shortest: 30cm
Self-Tie Length:
Longest: 50cm | Shortest: 35cm

Batwing (skinny)

batwing shape

This bow tie is available either as a pre-tie (fixed to maintain the shape) or self-tie.

Approx. Bow Size:
Height: 4.5cm x Width: 13cm 
Pre-Tie Strap Length:
Longest: 48cm | Shortest: 30cm
Self-Tie Length:
Longest: 50cm | Shortest: 35cm

Diamond Point

large shape

This bow tie is available either as a pre-tie (fixed to maintain the shape) or self-tie.

Approx. Bow Size:
Height: 5cm x Width: 14.5cm 
Pre-Tie Strap Length:
Longest: 48cm | Shortest: 30cm
Self-Tie Length:
Longest: 50cm | Shortest: 35cm


Tie Styles


Skinny Width

skinny-tie.jpg

Dimensions
Standard Length: Approx. 145cm/56"
Long Length: Approx. 150cm/59"
Extra-Long Length: Approx. 160cm/63"
Widest Point: 5.5cm

Standard Width

standard-tie.jpg

Dimensions
Standard Length: Approx. 145cm/56"
Long Length: Approx. 150cm/59"
Extra-Long Length: Approx. 160cm/63"
Widest Point: 8.5cm

The above measurements can vary slightly and are to be used as an approximate size guide.


Pocket Square Styles


Along with the handkerchief, the pre-folded pocket squares are available in the following folds:

classic-fold.jpg
Classic Fold
clear-cut-fold.jpg
Clear Cut Fold
pyramid.jpg
Pyramid Fold
two-peaks.jpg
2 Peak Fold
3-peak-fold.jpg
3 Peak Fold
rose-fold.jpg
Rose Fold
cascade-fold.jpg
Cascade Fold
sydney-fold.jpg
Sydney Fold
hanky.jpg
Handkerchief

Braces Sizes


Skinny Width

skinny-tie.jpg

Dimensions
Width: 2.5cm
Standard Length: 48"
(suitable for people up to 6ft)
Extra-Long Length: 54"
(suitable for people over 6ft)

 

Wide Width

standard-tie.jpg

Dimensions
Width: 3.5cm
Standard Length: 48"
(suitable for people up to 6ft)
Extra-Long Length: 54"
(suitable for people over 6ft)


Kids Bow Tie Sizes


kids2.jpgReady-Tied 0 to 24 months

This bow tie is pre-tied and fixed to maintain the shape. It has an adjustable strap with a hook and eye fastening. 

Bow Size:
Height: 4cm
Width: 8cm 
Strap Length:
Longest: 30cm
Shortest: 20cm

 

kids5.jpgReady-Tied 2 to 5 years

This bow tie is pre-tied and fixed to maintain the shape. It has an adjustable strap with a hook and eye fastening. 

Bow Size:
Height: 4.5cm 
Width: 9.5cm  
Strap Length:
Longest: 35cm
Shortest: 25cm

 

 

kids10.jpgReady-Tied 6 to 10 years

This bow tie is pre-tied and fixed to maintain the shape. It has an adjustable strap with a hook and eye fastening. 

Bow Size:
Height: 5.5cm 
Width: 10.5cm 
Strap Length:
Longest: 39cm
Shortest: 29cm

 


The above measurements can vary slightly and are to be used as an approximate size guide.

Our entire bow tie range is exclusive to the Mrs Bow Tie brand, designed and handmade by the team in our UK studio. Particular attention is given to the detail of each and every bow tie during the manufacturing process, employing the most experienced seamstresses.

Beautifully presented in a 100% recycled 'Kraft brand' gift box.

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